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Refund and Returns Policy
Returns & Refunds Policy – CraftStands.com
Effective Date: 20th July 2025
At CraftStands.com, we take pride in the quality and craftsmanship of our wooden display stands. Each stand is designed to break down for easy transport and reassembly, but care must be taken during setup to avoid damage. Please read our returns and refund policy carefully before making a purchase.
Reporting Damages or Issues
If your item arrives damaged or defective, you must notify us within 48 hours of delivery.
Please email us at admin@craftstands.com with the following:
- Your order number
- Photos of the packaging and item damage
- A brief description of the issue
Failure to report damage within 48 hours may result in the denial of a refund or replacement.
Returns Eligibility
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be returned in the original packaging (or equivalent secure packaging).
- You must contact us within 7 days of delivery to initiate a return.
- Returns must be shipped back within 14 days of receiving return approval.
Please note: Damage caused by improper assembly, handling, or use does not qualify for a refund or replacement.
Non-Returnable Items
- Customized or made-to-order stands
- Items returned without prior authorization
- Items damaged due to misuse, negligence, or improper reassembly
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item was defective or incorrect.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange your item for the same item, contact us at admin@craftstands.com with photo evidence of the issue.
Contact Us
For all return and refund inquiries, contact our customer service team at:
📧 admin@craftstands.com
📞 07985415519
Thank you for supporting small business and handcrafted work. We’re here to help if you have any questions!