Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Shipping to the EU.

Following the UK’s departure from the EU, all orders placed for shipping to the EU will be subject to customs duties and taxes in the country of destination.

Q: What are the charges for the different countries?

Mostly, customs and import duties are charged once a parcel arrives at its delivery destination. Handling fees and taxes might be charged as your order passed through customs. These charges must be paid by the parcel recipient and are out of our control. As a result, we are unable to tell you what the charge may be because customs policies and import duties vary across countries. We are unable to pay charges on the parcel recipient's behalf. Import duties and taxes are payable to local customs authorities on arrival at the delivery address. We recommend contacting your local customs office, who will be able to advise you of current charges before you place your order.

Returns Policy

Items can be returned for up to 14 days after the date of receipt and a maximum of 30 days

from the date of receipt for faulty goods, return postage costs are the responsibility of the
customer.

Items should be returned in the original condition as when dispatched. A refund
will be processed upon receipt.


Items should be carefully inspected upon receipt and any damages should be reported
within 48 hrs of receipt to admin@craftstands.com.

Please note all items are assembled prior to dispatch for quality control purposes. Damages caused during assembly/disassembly are
the responsibility of the owner, we carry a number of spare parts that can be purchased
through the website for prompt dispatch.
Faulty items can be returned up to 30 days after receipt, a restocking fee will be applicable
of £9.95 in most circumstances.
Please follow the all care and assembly instructions included with your purchase.